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PROCEDURES, POLICIES,
TERMS & CONDITIONS |
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The price of any
product (book/journal/CD) is indicated at two places
a. at the final ‘Detailed Information’ page for that product, and
b. at the respective place under ‘Check-List.’
Incidently, these are the two places from where online ordering mechanism can be
activated by clicking ‘Order Now.’
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Online ordering involves a
simple procedure involving a couple of forms (LOGIN form and ORDER-FORM) that ask
for relevant information relating to ones identity, billing and despatch address
details, etc. It is mandatory for a person to be registered at our site prior to
ordering. Incase previously not registered, then the ordering initiation process
automatically goes through REGISTRATION. The process ends with the order being
registered and a unique order no. being issued to the customer for any future
reference relating to the order. |
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Modes of payment currently
acceptable include : Credit Card, Demand Draft or Banker’s Cheque, or any regular Cheque
preferably payable at Delhi.
For non-Delhi payable cheques/draft an additional Rs.100 or US$9.00 to be added
towards bank collection charges. |
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Customers are requested to
send payment Drafts/Cheques made in favour of Academic Foundation-TRP. through
Courier or Registered Post/Speed-Post/Air Express Mail at the following address :
Academic Foundation,
4772-73/23, Bharat Ram Road,
Daryagang,
New Delhi - 110 002.
INDIA
Tel : 011-23245001, 02, 03, 04.
Fax : 011-23245005.
e-mail : books@academicfoundation.com
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Prices mentioned are ‘all-inclusive.’
Further, we provide FREE box-packing and delivery (usually through courier for
domestic and through regular surface mail for destinations outside India). Faster
modes of delivery outside Indian boundaries are available but optional . Relevant
details are made available during the online ordering process.
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Also please note that for
shipment outside India, US$ rates apply. |
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Special price offers
(bonanza offers/special saving schemes) whenever and wherever mentioned are valid
only for a limited period and strictly applicable to direct orders accompanying
payment. Percentage discounts wherever permissible are applicable only on the list
price of the publication, and never on the special scheme price (which is already
discounted and/or associated with other incentives). |
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Academic Foundation reserves the right
to revise all prices mentioned without prior notice and without assigning any
reason whatsoever. |
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Order acceptance/supply of any
product(s) ordered and/or free gift associated with it (if applicable) is subject
to the availability of the respective item(s) in our stock. |
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Books etc. ordered are usually
despatched from our end after realisation of the full payment. |
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Despatch (shipment) of the order
normally takes place within 48 hours from the time of realisation of the full
payment subject to clear billing/despatch instructions. Time it takes for the
order to reach its destination may, however, depend on the mode of delivery opted
for and the geographical location it is marked for (within India/outside
India/metro/non-metro etc.). |
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In case we are unable to supply the
product ordered (on account of unavailability, etc.), the payment if realised,
shall be refunded in full within 2 weeks, except when we communicate seeking more
time subject to its acceptability at the client’s end). |
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Keeping the above mentioned factors in
mind, customers are requested to intimate us at the earliest, regarding
non-receipt of the ordered goods. Any intimation/complaint from the customer’s
end regarding non-receipt of the complete ordered material, should be directed to
the Customer Service (online or otherwise) at the earliest to ensure proper
follow-up measures/enquiry into the matter, but in any case within 90 days (3
months) of order registration (in case of subscriptions : within 3 months of
scheduled delivery period for that particular volume/issue). For any such
complaints/intimations reaching us (after this reasonably sufficient period) we do
not promise replacement and we place ourselves under no obligation to pursue the
complaint with our delivery agents (although we may do so under certain
considerations). For valid ‘in-time’ complaints of non receipt of the ordered
stuff, we stand committed to send afresh the missing items) contained in the order
that failed to reach the customer, but after due cross-checking/enquiry with our
in house inventory/order processing department and the delivery mechanism
involved. |
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Request for return of product (seeking
refund) or exchange of an already sold product is normally not encouraged.
However, if the product is damaged in transition (delivery process) inspite of our
taking adequate precautionary measures, or found to carry any manufacturing
defect, we as manufacturers (publishers) stand committed to immediately take steps
to ensure its replacement at the earliest, causing minimum inconvenience although
it would still be regretted most and our customer service division shall make a
serious note of it so that such cases remain exceptions. |
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You may also read our Privacy Policy,
Terms of Use and Disclaimer. |
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